Our visitor centre

After ten years of inspiring over 12,000 visitors, in 2025 our iconic cardboard visitor centre was recycled, making way for a modern, hands-on educational space designed to educate and engage people of all ages about Suffolk’s waste journey and how we can all do more to reduce, reuse and promote sustainability.

The design of the new-look space follows the principles of the waste hierarchy, with reduce and reuse at its pinnacle. Each aspect of the room was carefully considered and, wherever possible, items were repurposed or built from recovered materials.

We welcome bookings from schools and local groups across Suffolk, with the aim of empowering people of all ages to better understand their role in reducing, reusing, and creating a more sustainable future.

Adult visits and open days

Adult visits are available for groups of up to 18 people and consist of a presentation about waste in Suffolk, a tour of the energy-from-waste facility and time in the visitor centre. Tours can be tailored for educational purposes, business visitors and members of the public, and our community liaison manager is happy to answer all your questions.

We also host monthly open days where groups of less than five people can sign up for individual tickets. Information and tickets for these can be found at: https://suffolkefwopenday.eventbrite.co.uk

School visits

School visits are available for classes of up to 30 students. The visits include interactive sessions to engage pupils of all abilities as they learn more about the waste hierarchy, resource management and sustainability. Students will also get a behind the scenes tour that enables them to see parts of the facility in action.

To find out more about visiting our site, contact us by emailing suffolkefw.uk@suez.com